Frequently Asked Questions
Do you ship internationally?
Yes, we ship worldwide. Shipping costs will be added at checkout.
How long will it take to get my order?
All orders are processed and shipped Monday through Friday from 9AM to 5PM.
Please allow 1 to 2 business days for your order to be processed and shipped.
Once your order is processed and shipped, you will be emailed your order tracking number. Depending on your location, your order will arrive within 5-8 business days.
Can I cancel my order?
If you need to cancel your order and your order has not yet shipped, please contact us at info@fedevie.com. Once your item is in transit, we are unable to make any changes.
Can I change my delivery address after ordering?
If your order hasn't been shipped, please email us at info@feithe.com as soon as possible and we'll do our best to update it. Once an order has shipped, we're unable to redirect it.
What if my package is lost or stolen?
We understand that having a package stolen or lost can be upsetting, unfortunately Fèíthe cannot be held responsible.
If your package is lost in transit, this is the carrier's responsibility. In this case the customer should reach out to USPS or UPS directly.
What is your return policy?
If you're not completely satisfied with your order, you may return it for a refund, store credit, or exchange within 30 days of the delivery date.
Items must be unworn & undamaged. Items must be returned in the condition they were received in otherwise refunds & exchanges cannot be enforced.
Once we receive your returned item(s), your return will be processed within 2-3 business days. Payments will be credited back to the original purchaser's credit card.
How do initiate a return/exchange?
Please email us at info@feithe.com to request a refund/exchange.